Last update: September 18, 2024
The present page summarises the main policies about cancellation and refund of Reservations made on the Platform.
These policies apply to all Experiences listed on the Platform and their Departures, with the exception of the Experiences where the Provider's special cancellation and refund policy prevails, as specified in the section “Cancellation policy” inside every Experience page, if applicable.
This document forms an integral part of the General Terms and Conditions.
Provider is a user - registered on the Platform - enabled to list Experiences.
Traveller: is a user - registered on the Platform - interested in taking part in the Experiences proposed by Providers.
Minimum Crew: it’s the minimum number of people that must participate in the Experience in order for it to be Confirmed. This value is defined by the Provider at the time of the creation of the Experience itself.
The Provider may NOT change this number after the listing of the Departure, but he/she can confirm it, regardless of the number of participants.
Confirmed Departure: a Confirmed Departure is a Departure that has been confirmed by the Provider organising it who, therefore, commits to carrying it out.
A Departure can be in Confirmed status since its creation, or switch to Confirmed later on. When a Departure that was not previously confirmed switches to Confirmed, all Travellers taking part in it receive an email notification of such change of state.
Note: A Confirmed Departure is up to 70% more likely to receive bookings from Travellers, on the other hand he/she who organises it is bound to carry it out, regardless of the actual number of participants at the time of its start.
Experience Price: the fee due to take part in an Experience, expressed as price per person and/or, for sailing experiences only, as the price to reserve the whole boat.
When you organise an Experience on Sailsquare, you have to define how many people make up the Minimum Crew - i.e. the minimum number of participants in order to confirm each associated Departure and, therefore, commit yourself to carry it out - and how much is the Experience Price.
Sailsquare is responsible for collecting the individual participation fees from Travellers taking part in the Experience on your behalf and turning them to you, after deducting the cost for using the Platform (the “Provider Service Fee”), within two working days after the start date of the Departure to which they refer.
Please note: A Traveller who makes a booking for a Departure more than 45 days before the start date can choose to pay a deposit amount of around 30% of the Experience Price and pay the balance within 30 days from the Departure start.
If, for some reason, you are forced to cancel a Departure that you’ve planned and this Departure it’s not Confirmed - you can cancel the Departure at any time without having to pay any penalty.
If, for some serious reason, you are unable to carry out or finish an already Confirmed Departure, you must notify us immediately. In such cases Sailsquare will cancel the Departure and return Travellers the amount paid.
You will still be charged the Provider Service Fee on bookings made by Travellers up to that point for the cancelled Departure.
As long as the Departure is not Confirmed, the Traveller may choose to cancel their booking at any time. In this case, if the Traveller cancels, Sailsquare will refund the Traveller the amount previously paid for the booking, while you will not be charged any fees.
If the Experience is Confirmed, the Traveller may choose to cancel the booking up to 30 days before the departure date. The Traveller will be entitled to a refund of the booking, while you will not be charged any fees.
If there are less than 30 days before the Departure start date, the Traveller will not be entitled to a refund of the cancelled booking; the Traveller's payment will be retained and paid to you along with the other participation fees, less theProvider Service Fee. In return, you agree to keep the Departure Confirmed.
In the event that the Traveller has chosen the instalment payment scheme for the Experience and he/she does not pay the balance within the due date, his/her reservation will be cancelled, and the associated spots will be available to be booked again on the Platform. In this case, the deposit amounts already collected on your behalf will still be paid to you, net of the Provider Service Fee.
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